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Walla Walla, WA
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Friday, December 8, 2023

The Ins and Outs of Campus Technology

September 28, 2023
Atheris Seals

Working with Digital Media

Atheris Seals

To get around campus and succeed in classes, Walla Walla University’s students use a variety of technologies to aid their journey. While there is a learning curve, there are plenty of resources available to help students adapt to the modern standards for technology literacy. The best way to get involved with campus technology is the use of social media and the resources available to university students.  

The most up-to-date notice board of events on campus is Instagram. There are accounts for most student clubs, ASWWU departments, ministries, and dorm clubs. Posts on @aswwu’s account show updates on event times and places, as well as photos of the events. [1] The Collegian’s page @aswwucollegian has spotlights of students every week and promotes the new articles every Thursday! [2] 

One of the most useful tools for classes is Microsoft Office 365 Education. Through WWU, current students can access Microsoft products such as Word, Excel, PowerPoint, OneNote, and Microsoft Teams with no fee. These are crucial tools for completing both individual classwork and collaborative projects. [3] 

WWU also has a great Information Technology department that assists students, faculty, and alumni with their concerns. The IT department’s goal is to “anticipate, diagnose, and resolve hardware or software computer problems, providing effective and efficient customer service.” [4] Problems may be related to computers, printers, Wi-Fi, D2L, and other related services under the use of WWU students and staff. Help Desk hours and the Self-Help Portal may be found at https://www.wallawalla.edu/information-technology 

Holly Harrison, a junior social work major, is student manager of the IT department. Her job is to manage the help desk workers and the flow of work requests. Harrison stated that, “Over the last two years, we have acquired a whole new staff. It is an adjustment because our team is still learning a lot, but we are doing our best to maintain a fast response time.” [5] 

The IT department’s ability to help students has improved with the addition of student workers. Harrison said, “A common misconception is that you have to be a computer science major to work in the IT department. However, our workforce has consisted of students from numerous majors.” If you are interested in helping others with technology, you can email helpdesk@wallawalla.edu or Help Desk Manager ethan.myers@wallawalla.edu with a resume to inquire about job availability in IT. [6] 

There are plenty of resources available to students without personal devices. WWU has campus-wide Wi-Fi and computer labs accessible to students and faculty. These labs are located in Bowers Hall 103, Kretschmar Hall 215 and 216, Rigby Hall 050, and the Library. The hours of availability vary by lab but are generally accessible from 8 a.m. to closing on weekdays, early closing on Friday, and no openings on Saturdays. [7] Students may use these computers or their own personal devices to print to campus printers at a cost of 10¢ per page in black and white or 25¢ per page in color. Printers can be found in most computer labs and select classrooms. [8] 

Regardless of how much or little technology you use, security is an important factor in keeping your information safe. Harrison suggested using the Microsoft Authenticator App for accounts; the same method the university uses to secure student and faculty accounts. She also stated that, for passwords, “length is better than complexity […] We suggest using your favorite song lyric, bible verse, or even a sentence with correct punctuation.” [9] In cases of email phishing, the university’s Outlook is equipped with filters to rid of concerning emails.  

Students of WWU should work to familiarize themselves with the variety of campus technology that finds its way into their classrooms and social lives. The IT department, Peterson Memorial Library, and Instagram are great sources of involvement for students to get what they need out of tech resources.  

 

References 

  1. Official ASWWU [@aswwu]. (n.d.). IGTV [Instagram Profile]. Instagram. https://www.instagram.com/aswwu/?hl=en  
  2. THE COLLEGIAN [@aswwucollegian]. (n.d.). IGTV [Instagram Profile]. Instagram. https://www.instagram.com/aswwucollegian/?hl=en  
  3. Office 365 Education. (n.d.). Microsoft. https://bit.ly/3PLXDRE  
  4. Information Technology. (n.d.). Walla Walla University. https://www.wallawalla.edu/information-technology  
  5. Email interview with Holly Harrison, 9/16/2023. 
  6. Ibid. 
  7. General Purpose Labs. (n.d.). Walla Walla University.  
    https://www.wallawalla.edu/resources/information-technology/computer-labs  
  8. Printer Toner & Repair. (n.d.). Walla Walla University. https://www.wallawalla.edu/resources/information-technology/printer-toner-repair  
  9. Email interview with Holly Harrison, 9/16/2023. 

 

Photos 

  1. ASWWU_finalsweek. Students can use the library’s computer lab for printing, homework, and internet access. Photo from ASWWU SmugMug.  
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